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Privacy Policy

Effective Date: October 2025
Website: www.liorose.co.za
Contact: info@liorose.co.za

Disclaimer

By using this website, you agree to the collection, processing, and use of your personal information as described in this Privacy Policy. If you do not agree with the terms outlined herein, please discontinue use of this website and its related services.

1. Introduction

Liorose Blooms & Gifting (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect the personal information of users (“you”, “your”) when you use our website, web, or mobile applications.

We comply with applicable data protection laws, including the Protection of Personal Information Act 4 of 2013 (POPIA) and, where applicable, the EU General Data Protection Regulation (GDPR).

2. Definition of Personal Information

“Personal information” refers to information as defined under POPIA and includes, but is not limited to:

  • Full name and surname

  • Email address

  • Identity or passport number

  • Contact details (phone number, address)

  • Location data

  • Biometric identifiers (such as fingerprint, facial, or voice data)

  • Demographic information (age, gender)

  • Device information (hardware model, operating system, unique device identifiers, browser type)

  • Transaction details, and any other data reasonably necessary for fulfilling our services

3. Information We Collect

We may collect and process the following categories of information:

  • Information you provide directly, such as through our contact form, when subscribing to newsletters, or when making purchases.

  • Information collected automatically, such as IP address, browser type, cookies, device information, and analytics data.

  • Transaction and payment information when you purchase products or services through our website.

4. How We Collect Information

Your personal information is collected in several ways, including:

  • When you complete the contact form or communicate with us directly.

  • When you subscribe to our newsletters or marketing communications.

  • When you make a purchase or booking via our online store.

  • Through cookies and analytics tools that track browsing activity to improve user experience.

5. Why We Collect Personal Information

We collect personal information to:

  • Provide and deliver our products and services.

  • Process payments and issue invoices.

  • Communicate with you regarding orders, inquiries, and updates.

  • Send marketing materials, newsletters, and promotional offers (only where consent has been given).

  • Improve website performance, functionality, and customer experience.

  • Comply with applicable legal obligations.

6. How We Store, Use, Share, and Disclose Personal Information

We implement reasonable technical and organizational measures to secure your personal information against unauthorized access, loss, misuse, or alteration.

We may share your information with third-party service providers strictly for operational purposes, such as:

Payment Processing:

CRM and Automated Marketing:

Tracking & Analytics:

Cookie Management:

These third-party providers have their own privacy policies, which we encourage you to review. We are not responsible for the privacy practices or policies of these external services.

Your information may also be disclosed when required by law, regulation, or legal process.

7. Communication with Site Visitors

We may contact you to:

  • Respond to inquiries and customer support requests.

  • Provide updates on orders or account activity.

  • Send marketing emails, newsletters, or promotional materials (only with your consent).

You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us at info@liorose.co.za.

8. Cookies and Tracking Tools

Our website uses cookies and similar tracking technologies to improve functionality, analyze usage, and personalize content.
Cookies may collect information such as your IP address, browser type, and browsing activity.

Third-party services, such as Google Analytics or CookieBot, may place their own cookies or tracking technologies through our website. These services operate under their respective privacy policies, which you can review via the links provided above.

You can adjust your browser settings to refuse cookies, but this may limit certain features of the website.

9. Withdrawing Consent and Accessing Your Information

You have the right to:

  • Request access to your personal information.

  • Correct, update, or delete your information.

  • Withdraw consent for us to process your data at any time.

To exercise these rights, please contact us at info@liorose.co.za. Upon receiving your request, we will take reasonable steps to verify your identity and act in accordance with POPIA and GDPR requirements.

10. Privacy Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Updated versions will be posted on this page, and the revision date will be amended accordingly. We encourage you to review this policy regularly.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact:

Liorose Blooms & Gifting
Email: info@liorose.co.za
Website: www.liorose.co.za

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